Shipping policy
DELIVERIES AND SHIPPING
Can I have an order delivered to friends or family?
Yes, you can. Please ensure you enter the friend or family member’s address in the ‘delivery address’ field before you check out. The ‘billing address’ field would then be your address.
How will my order be shipped?
We send all orders via The Courier Guy. It is possible to track your parcel online, using the waybill number (you can find this on your delivery notification email). If you do not have your waybill number or have an issue with your shipment, please email us at babyrepublic.orders@gmail.com. We are happy to help!
How will I know when my order has been shipped?
You will receive an email from us confirming that you order has been collected – the email will include your waybill number – this is the one you can use to track your parcel’s delivery status.
How long does it take for my order to be shipped?
If your order is in stock, it will be processed within one to two days (1–2). It is important to remember that we can only start processing your order once the money is reflected in our account. It is our mission to provide the fastest possible service, but if you require a rush order, you can email us at babyrepublic.orders@gmail.co.za and we can discuss the options available to get your rush order to you as quickly as possible.
How long does it take for my parcel to arrive?
Orders to major cities should be delivered within two to three (2–3) working days. The orders that are being sent to outlying areas should be delivered within three to five (3–5) workings days. (Remember working days exclude Saturday and Sunday).
Deliveries via courier will only be sent on working days; within working hours (09h00 to 16h00) to the address provided by you.
Please note that even though we are sympathetic to other’s mistakes (and sometimes we make some as well) we cannot be held responsible for incorrect delivery details provided by you – so please, please ensure that you complete the delivery details correctly when checking out.
What happens if I did not complete the correct delivery details?
Please email us at babyrepublic.orders@gmail.com so that we can access the status of your order and help you to receive your parcel safely and as soon as possible. If your order has already been collected by the courier, there is a chance that you may have to pay additional fees to have it delivered to the correct address.
If you order has not yet been collected by the courier, we would love to help you and change the address, even if it is just in the nick of time. If you order has been delivered to the incorrect address then we will try to help to retrieve the order from the incorrect delivery address; but please remember that any additional costs will be for your account. If it is not possible to retrieve the order, we will not be held responsible for the loss – but, you are our client and we want, more than anything, for your products to reach you on time and in mint condition – we know that you will love and enjoy these as much as we do!
Do we deliver to a post office?
We do not deliver to post office addresses.
Do you allow for collections?
Yes, your order can be collected at our store, Shop C11, Access Park, Kenilworth Cape Town. Please provide your order number when collecting.
Where does Baby Republic deliver to?
We deliver anywhere in South Africa to a physical address by courier.